Privacy Policy

What we collect

When you place an order we collect your name, phone number, and — if you give one — your email address. For delivery orders we also collect your emirate, area, and address.

If you sign in with Google, we receive your name, email address, and profile picture from Google. We never see your Google password.

Why we need it

To bake and hand over your order, to contact you about it, and to keep a record of the sale as UAE tax law requires. We do not use your details for marketing unless you ask us to.

What we never collect

We do not store card numbers. We do not track you across other websites, and we do not sell or share your details with anyone for their own marketing.

How long we keep it

Order records are kept for the period UAE tax law requires. You can ask us to delete your account at any time — we will remove your personal details, though the order record itself has to stay, with your information removed from it.

Your choices

You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email hello@fluffy.ae and we will respond within 30 days.

Getting in touch

Questions about any of this: hello@fluffy.ae or +971-XXX-XXXX.